Return Policy

We offer a 14-day return window for eligible items. The return period begins on the date your order is delivered.

To be eligible for a return, you must initiate the return request within 14 days of receiving your order. Returns requested after this period will not be accepted.

To qualify for a return, items must meet the following conditions:

• Unworn: Items must not have been worn, washed, or altered
• Tags Attached: All original tags and labels must be intact and attached
• Original Packaging: Items should be returned in their original packaging when possible
• No Damage: Items must be free from stains, odors, pet hair, or any damage
• Proof of Purchase: Order confirmation email or receipt is required

Items that do not meet these conditions may be returned to you at your expense, or a partial refund may be issued at our discretion.

The following items are not eligible for return:

• Final Sale Items: Items marked as "Final Sale" or purchased during clearance events
• Gift Cards: Digital and physical gift cards are non-refundable
• Promotional Items: Free gifts or promotional items included with purchases
• Customized Items: Any items that have been personalized or customized
• Worn or Altered Items: Items that show signs of wear, washing, or alterations

To start a return, please follow these steps:

Return shipping costs are the responsibility of the customer, except in cases of:

• Defective or damaged items (see Section 7)
• Incorrect items sent by KAGE
• Orders covered by a free return promotion

We recommend using a trackable shipping method and purchasing shipping insurance for returns. KAGE is not responsible for returns lost in transit.

Note: Original shipping charges are non-refundable unless the return is due to our error.

Once your return is received and inspected, we will send you an email notification regarding the status of your refund.

Approved Refunds

• Refunds are issued to the original payment method used for the purchase
• Processing time: 5-10 business days from approval
• Your bank may take additional time (3-5 business days) to post the refund to your account

Partial Refunds

A partial refund may be issued if:

• Items show signs of use or wear
• Items are returned without original tags or packaging
• Items are returned outside the 14-day window (at our discretion)

If you receive a damaged or defective item, please contact us immediately at info@kagejsw.com within 48 hours of delivery.

Please include:

• Your order number
• Description of the damage or defect
• Clear photos showing the issue

For verified defects or damage caused during shipping, we will:

• Provide a prepaid return shipping label
• Send a replacement item (if available) or issue a full refund
• Refund original shipping charges

We do not offer direct exchanges at this time. If you need a different size or color:

1. Initiate a return for the original item
2. Place a new order for the desired item

This ensures the fastest processing and guarantees availability of your preferred size or color.

Tip: Check our size guide before ordering to find your perfect fit.

If you haven't received your refund after the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your credit card company or bank (refunds can take time to post)
3. If you've done both and still don't see your refund, contact us at info@kagejsw.com

Questions about returns? We're here to help.